Over 1,500 class C transactions streamlined annually for OTIS

Optimizing class C procurement for the world's leading hospitality group. Centralizing workflows has freed up strategic time for the procurement teams.

Otis is the American manufacturer that pioneered elevators, escalators and moving walkways, founded in 1853 by the inventor of the elevator safety brake. The company operates in more than 200 countries and territories, with locally deployed maintenance teams handling installation, servicing and modernization of its equipment across millions of customer sites worldwide.

A global player in equipment installation and maintenance generates a very high volume of class C purchasing spread across its entire local network: non-strategic spare parts and components, tools for field technicians, vehicles and equipment for service calls, personal protective equipment, and local subcontracting services for installation and maintenance. The extreme geographic dispersion of these operations makes supplier administration particularly heavy. Our transactional workload calculator puts a figure on that administrative load.

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